Retail Sales & Service

• Set sales target, monitor and consolidate feedback on sales performance/productivity to aid management decision making
• Review the daily and monthly sales results of the designated areas
• Work closely with internal departments and vendors on promotional activities
• Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up
• Ensure proper presentation, organization, storing, and replenishment of repeat merchandise stock
• Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates
• Review and recommend merchandising strategies on product assortment mix, vendor mix, price matrix and trends, with reference to target customer profiles and lifestyles
• Monitor and ensure service standards are in place, conduct service audits and attend to customer feedback
• Walk the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues

People Management

• Lead and motivate staff to maximize their sales potential and sales goals
• Coach staff to consistently deliver effective selling behaviors resulting in high customer engagement
• Dealing with staffing matters which include interviewing potential staff; conducting appraisals and performance reviews; and providing or organising training and development
• Identity innovation and creative deployment where possible, not limited to review and integration of job scopes and get buy-ins from key stakeholders such as HR and staff
• ·Ensure employee engagement are strengthened across all levels

Inventory Management

• Managing stock levels and suggest key decisions about stock control
• Ensure accuracy in Goods receipt and system transactions
• Generate and distribute stock take reports