ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues!

We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia’s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we’d love to hear from you!

Senior Sales Manager (MICE)

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• To manage assigned portfolio of MICE accounts and events.
• Ensure no accounts /events are lost to competitors in an unmanaged way, which fit our rate and volume criteria.
• Ensure necessary actions are taken to maximise the GOP from the exisitng accounts in the assigned portfolio.
• Ongoing efforts are being made to identify and develop new accounts to meet portfolio growth objectives as identified in the annual performance appraisal.
• To address client requests to maximise client satisfaction, while observing the hotel’s policies where appropriate.
• To ensure that the hotel secure at least one major event a month
• To maintain close contacts with assigned portfolio of accounts at both the hotel selection level and the individuals making hotel bookings using the following media as and when appropriate
• To maintain adequate communication with other departments in the hotel so that the needs of the customers can be anticipated and met in an organised manner.
• Maintain updated records on all accounts in Delphi together with an effective trace rd system
• Ensure mailing list is always updated in the Delphi system
• Ensure that information like rates and rooms are blocked accurately in the Delphi vs the proposal and contract.
• Compile information and feedback from clients with regards to our hotel services
• Carry out any other duties as and when assigned by the Management of the Hotel and department.